Write to the address that fits your question, and it reaches the right desk the first time. We aim to reply within 2 working days.
Who to write to
| For | |
|---|---|
| Orders, delivery, tracking, address changes, cancelling before dispatch | orders@caltonbrown.com |
| Returns, refunds, exchanges, faulty or incorrect items | returns@caltonbrown.com |
| Everything else, including sizing help, privacy requests, press, complaints and legal notices | info@caltonbrown.com |
What to include
Please give your order number and the email address used for the purchase. For a faulty or incorrect item, add clear photographs. For a privacy request, use the subject line “Privacy request”.
Company details
Calton Brown Ltd, trading as Calton Brown London.
Registered in England and Wales, Company No. 17230415.
Registered office: 75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
Telephone: +44 20 8159 8926.
Website: caltonbrown.com.
The registered office is a business address and not a returns address. Please do not send parcels there. For returns, email returns@caltonbrown.com and we will send you the return address for your Return Reference.
Useful pages
FAQs · Track Order · Shipping Policy · Refunds, Returns & Cancellations · Right of Withdrawal (EU Customers)